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Multi-Year Accessibility Plan and Commitment to Accessiblity

TAXI aims to meet the highest standard of accessibility for its employees and clients. We are committed to providing services that are accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and services and in doing so adhere to Ontario's accessibility laws.




We are committed to ensuring equal access and participation for all employees and clients with disabilities. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. TAXI is committed to continually re-assessing ways in which we can make our services more accessible to all people by providing services in a way that takes into account a person's individual needs.


TAXI strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.


TAXI is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for

people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years. We train every employee as soon as practicable after being hired and provide training in respect of any changes to the policies. We maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided.


TAXI has completed the following accessibility initiatives


Customer Service:

TAXI endeavors to always treat and provide services to clients with disabilities in a way that shows that they are valued. Clients with disabilities are given an equal opportunity to obtain, use and benefit from TAXI's services.   


Information and Communications: 

TAXI has published its "Accessible Customer Service Policy" on our company intranet. More accessible formats of this plan are also available upon request.



TAXI notifies job applicants about the availability of accommodation for persons with disabilities in its recruitment process. We also inform employees about possible job accommodations that are available which take into account an employee's accessibility needs. This information is provided shortly after commencing employment.



All Ontario employees and are provided with AODA training within their first week of employment. All Ontario freelancers are also provided with training within the first few days of starting their contract. All completed training is recorded in TAXI files for compliance purposes.


Strategies and actions


TAXI is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.


TAXI will continue to provide new staff with AODA training within their first week of employment. TAXI will also continue to allow clients to use assistive devices, service animals or support persons if required while accessing TAXI's services.


Information and Communications: 

TAXI is committed to making our information and communications accessible to people with disabilities.


TAXI will ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing or arranging for the provision of accessible formats upon request. TAXI will work collaboratively with the person making the request to determine the suitability of the accessible format. This information will be provided as soon as is practicable after becoming aware of the need for the accessible format.



TAXI is committed to fair and accessible employment practices.


TAXI will continue to inform employees about possible job accommodations and will provide individualized workplace emergency response information to any employees with disabilities if we are made aware of the need for accommodation. TAXI will provide this information as soon as practicable after becoming aware of the need for accommodation.



TAXI is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.


TAXI staff will continue to receive AODA training within the first week of their employment. TAXI undertakes to perform an annual review of this training curriculum to ensure that it remains up to date, relevant and in compliance with any legislative requirements.


For more information on this accessibility plan, please contact TAXI HR at

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